Terms and Conditions – Doctor Hippo
Welcome to Doctor Hippo Health Care Pvt. Ltd. (“Doctor Hippo”, “we”, “our”, “us”).
By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms and Conditions.
1. Nature of Services
Doctor Hippo is a digital healthcare facilitation platform that provides:
• Second medical opinion
• Online video consultations
• Doctor and hospital discovery
• Medical coordination and assistance
Doctor Hippo does not own or operate any hospital and does not provide emergency medical services.
We act as a technology-enabled connector between patients and independent healthcare professionals.
2. No Medical Emergency
Doctor Hippo is not meant for medical emergencies. In case of emergency, please immediately contact:
• Local emergency services
• Nearest hospital
3. Medical Disclaimer
All medical information provided through Doctor Hippo:
• Is for informational and guidance purposes only
• Should not replace physical examination
• Doctor hippo video consultancy is guided by telemedicine app
• Does not guarantee diagnosis or treatment outcome
Final medical decisions must always be taken by:
• The patient
• The consulting doctor
4. User Responsibilities
By using our services, you agree:
• To provide accurate and truthful information for your health care purpose only
• Not to misuse the platform
• Not to impersonate others
• Not to upload false medical records
You are solely responsible for your medical data shared.
5. Data & Privacy
Your data is governed by our Privacy Policy.
We may collect:
• Name, phone, email and medical record
• Personal information
• Medical history
• Diagnostic reports
We do not sell personal data to third parties.
6. Doctor Listings & Opinions
Doctors listed on Doctor Hippo:
• Are independent professionals
• Are not employees of Doctor Hippo
• Provide opinions based on information shared
Doctor Hippo is not liable for medical outcomes.
7. Payments & Refunds
Where applicable:
• Payments are processed via secure gateways
• Refunds depend on service type and doctor policy
• No guarantee of refunds once consultation is delivered
8. Limitation of Liability
Doctor Hippo shall not be liable for:
• Medical complications
• Treatment outcomes
• Doctor decisions
• Hospital charges
• Any indirect or consequential loss
Doctor hippo just tries guide the most for patients benefit.
9. Intellectual Property
All content on Doctor Hippo including:
• Logo
• Text
• Design
• Software
Is owned by Doctor Hippo Health Care Pvt. Ltd. Unauthorized use is prohibited.
10. Termination of Access
We reserve the right to:
• Suspend accounts
• Block users
• Remove content
Without prior notice if misuse is detected.
11. Jurisdiction
These Terms are governed by the laws of India. All disputes shall fall under the jurisdiction of Delhi courts.
12. Contact Information
For any queries:
Doctor Hippo Health Care Pvt. Ltd.
Email: support@doctorhippo.in
Website: https://doctorhippo.in