Privacy Policy – Doctor Hippo Health Care Pvt. Ltd.
Last Updated: [25/11/2025]
Doctor Hippo Health Care Pvt. Ltd. (“Doctor Hippo”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile app, and other services (collectively, the “Platform”). By accessing or using Doctor Hippo, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you register or use our Platform, we may collect the following personal information:
Full name
Contact number
Email address
Date of birth
Gender
Address or location
Emergency contact details
Identity documents (if required for KYC)
Health & Medical Information
While using our telemedicine, consultation, OPD management, or caregiving services, we collect:
Symptoms, medical history, and health records
Prescriptions and test reports
Consultation recordings or chats
Doctor recommendations and diagnosis details
Appointment history
(Collected strictly as per Telemedicine Practice Guidelines, India.)
Device & Usage Data
IP address
Browser details
Device type
App interaction logs
Cookies & analytics data
How We Use Your Information
We use your information to:
– Provide teleconsultation and healthcare services
– Manage appointments and patient records
– Connect you with verified doctors, caregivers, and healthcare partners
– Improve our services, user experience, and customer support
– Send essential notifications (reports, prescriptions, updates)
– Maintain security and prevent fraudulent activities
– Comply with legal and regulatory requirements
We never sell your personal or medical information.
Sharing of Information
Your data may be shared only with:
– Licensed Doctors & Care Providers for consultations
– Diagnostic labs or healthcare partners (with your consent)
– Service providers such as payment gateways, hosting partners, and analytics tools
– Government authorities, only when required by law
All partners comply with strict confidentiality and data protection standards.
Data Storage & Security
We use industry-standard security measures such as:
Encrypted data storage
Secure SSL transmission
Role-based access controls
Regular vulnerability testing
Medical information is stored in compliance with:
Indian IT Act, 2000
Digital Personal Data Protection Act (DPDP), 2023
Telemedicine Practice Guidelines
Your Rights
You have the right to:
Access your data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Request a copy of your health records
To exercise any right, email us at care@doctorhippo.in
Cookies Policy
We use cookies to:
Improve platform performance
Analyze website traffic
Enhance user experience
You can disable cookies through your browser settings.
Third-Party Links
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Children’s Privacy
Doctor Hippo does not knowingly collect information from individuals below 18 years without parental/guardian consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted with the updated date.
Consultation Fees
Refunds apply only if:
- Doctor cancels the appointment
- Consultation could not be completed
- User was charged but received no service
Contact Us
For any questions or concerns about this Privacy Policy, contact:
Doctor Hippo Health Care Pvt. Ltd.
Email: [care@doctorhippo.in or Docotorhippo@gmail.com]
Phone: [8860806368]
Website: www.doctorhippo.in